Delivery and returns
If something goes wrong
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Getting your kit, and sending it back
How it works- 1Your kit is posted to youFree UK delivery, with everything you need inside.
- 2You take a finger-prick sampleAt home, following the instructions in the box.
- 3You post it backIn the prepaid return envelope, on the same day you take it.
- 4Your results join your recordWe’ll email you when they’re ready to view in your account.
If your kit arrives damaged, goes missing, or the lab can’t test your sample, contact us and we’ll help put it right.
Get the Apexion One appFree. Opens full screen from your home screen, like any other app.
You’re already using the app. Nothing else to do.
Your phone will ask you to confirm. It takes a couple of seconds.
Open this page in your phone’s browser first. Apps like WhatsApp, Instagram and Facebook open links in their own viewer, which can’t add apps to your home screen.
- 1Tap the menu or Share button in this viewerUsually at the top or bottom right.
- 2Tap Open in Safari (iPhone) or Open in Chrome (Android)
- 3Tap Get the app at the bottom of the page and follow the steps.
Opened this from WhatsApp, email or a text? Tap the Safari compass icon first so the page opens in Safari, then follow these steps.
- 1Tap the Share button In Safari it’s at the bottom of the screen. In Chrome it’s at the top right.
- 2Scroll down and tap Add to Home Screen
- 3Tap Add. Apexion One is now on your home screen.
- 1Tap the menu button Usually at the top right of your browser.
- 2Tap Add to Home screen or Install app
- 3Tap Add or Install to confirm.
Apexion One works best on your phone. Open apexionone.co.uk on your phone, sign in, then tap Get the app at the bottom of any page.