Questions and answers
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Uploading your resultsIs it free?
Yes. Creating an account, uploading your blood test reports and keeping your record are all free.
What can I upload?
A blood test report from any UK lab, clinic, private testing company or NHS printout. A PDF works best. A clear, well-lit photo (JPG or PNG) of a paper report works too. We can only read UK lab reports at the moment.
How does the AI reading work?
When you tap “Let AI read it for me”, your report is sent securely to our AI provider, which picks out each result, unit and reference range. You then see every value next to your report to check. Nothing is added to your record until you confirm it. If you’d rather not use AI, you can type the results in yourself instead.
What if the AI reads something wrong?
You can correct any value, unit or range before you confirm. Always compare the values with your original report. That check is what keeps your record accurate.
My tests are from different labs. Does that matter?
Each result keeps the reference range from the lab that tested it, so it’s always judged against the right range. Labs can use slightly different methods, so we point it out when a marker’s history mixes labs.
What happens if a result is outside the range?
It’s shown first on your dashboard with a plain-English explanation of what the marker is. A result slightly outside the range is common and often not a concern, but it’s worth discussing with your GP, especially if you have symptoms or it keeps moving the same way.
Does Apexion One diagnose anything?
No. Apexion One keeps a clear record of your results and explains what each marker is. It doesn’t diagnose, treat or give medical advice. If you feel unwell, speak to your GP or call NHS 111. In an emergency, call 999.
Who can see my results?
Only you, through your private account. We don’t sell your data, and we don’t share your results with anyone for marketing.
Can I delete my data?
Yes. Contact us and we’ll delete your reports, results and account. You can also withdraw your consent at any time.
Who can use Apexion One?
Anyone aged 18 or over in the UK.
When can I order a home kit?
Home finger-prick kits aren’t on sale yet. Join the list on the panels page and we’ll email you the day they launch.
Will kit results go into the same record?
Yes. Kit results will sit alongside every report you’ve uploaded, so your first kit already has something to compare against.
You’re already using the app. Nothing else to do.
Your phone will ask you to confirm. It takes a couple of seconds.
- 1Tap the Share button In Safari it’s at the bottom of the screen. In Chrome it’s at the top right.
- 2Scroll down and tap Add to Home Screen
- 3Tap Add. Apexion One is now on your home screen.
- 1Tap the menu button Usually at the top right of your browser.
- 2Tap Add to Home screen or Install app
- 3Tap Add or Install to confirm.
Apexion One works best on your phone. Open apexionone.co.uk on your phone, sign in, then tap Get the app at the bottom of any page.